Pillow & Coffee

The team and support you need to succeed.  

We handle the daily operations of your Short-Term Rental business so you can focus on building your brand, your inventory and step into the CEO role of your company.

WHO THIS IS FOR

Pillow & Coffee offers short term rental companies an operations department equipped with systems and processes, software and the people to execute.

We have over 15 years of property management experience that we can bring to your team.  We are your backend operations department that will help you get your time back so that you can grow your business without being stuck in the weeds of the day to day management.  If you need an experienced team that you don’t have time to hire or train, then we may be a great fit for you.  You keep your brand while we handle your business.

Have you done such a good job with your business that your business is growing faster than your systems can handle?

Have you done such a good job with your business that your business is growing faster than your systems can handle?

In the business- working long hours, sleepless nights, stress, strained relationships, no time with family and friends.

You need a doer! Someone who can understand your property portfolio and step right into the position. You may not have systems in place or the time to train a whole team.  You just need it to work.

In the business- working long hours, sleepless nights, stress, strained relationships, no time with family and friends.

Need a doer- need to hire more because of growth, cost, time to train, lack of good people.

What we offer

Guest Communications

No more late night calls, no more forgotten messages, we handle all the communication with your guests. Your guests will enjoy 24/7 prompt and meaningful communication from a team dedicated to their experience. Our team will also answer any inquiries, filter out any red flag guests and close potential leads.

Cleaner & Maintenance Management

Never miss a cleaning again and handle maintenance issues quickly without ever having to think about it. We’ve got you covered when it comes to calendar management. We will schedule and communicate with your cleaners and maintenance vendors to ensure a flawless transition between guests.

Resolutions

Don’t stress it! We win more resolutions with proper records, filing and follow up. We’ll monitor cameras for extra guest charges, late check out fees and get evidence from cleaners & maintenance vendors for damage charges. We’ll also fight for you to dispute unwarranted claims and come to fair resolutions.

Reporting

We’ll track your income and performance with clear, easy to understand monthly reports. Managing other people’s properties? No worries, we’ll send you these timely and with your branding so you can pass them along and not miss a beat.

Listing Managment

Did you know that Airbnb is often changing its algorithms to affect how guests find properties? Each marketing platform has its own strategies for success, there’s no one size fits all and it’s important to know the differences to ensure your properties get seen. Let us spend the time updating and adjusting your listings to ensure better ranking in your area and for your ideal guest. 

Pricing Structure

Coming soon for qualified clients.  

WHAT WE DO AND DON’T DO

WHAT THEY’RE SAYING

Scaling your business whilst finding a lifestyle balance is HARD!  I would recommend engaging the services of a professional company like Pillow and Coffee to help streamline the operations and take on the guest communications.  This will free you up to concentrate on finding more properties for your portfolio…. Or allow you to get a full nights sleep!

Julie George - Million Dollar Host

WHAT’S the COST BREAKDOWN

Depending on the size of your company you may be spending between $8,000/month to $20,000+/month on your operations team.  Pillow and Coffee is here to offer you a new solution.

Instead of going through the hiring process of posting ads, interviewing, training, and managing new hires at every step of the way, you can have a full team with short term rental experience.  We offer a flat rate price per unit  that decreases as you add more units.  We are competitively priced to save you money in the most expensive area of your business, people.

Cost in Team Members

$8,200 to $20,000 per month

Cost with Pillow & Coffee

10 Units = $500/Unit

15 Units = $400/Unit

20 Units = $375/Unit

30 Units = $350/Unit

40 Units = $325/Unit

50 Units = $300/ Unit

60 Units = $275/Unit

70 Units = $250/Unit

70+ Units = Apply for Pricing

Cost in Team Members

$8,200 to $20,000 per month

Cost with Pillow & Coffee

10 Units = $500/Unit

15 Units = $400/Unit

20 Units = $375/Unit

30 Units = $350/Unit

40 Units = $325/Unit

50 Units = $300/ Unit

60 Units = $275/Unit

70 Units = $250/Unit

70+ Units = Apply for Pricing

HOW WE WORK TOGETHER

1. Submit an application

2. Have meeting to discuss if we are a right fit, ask questions etc.

3. Sign Contract

4. Onboard properties

  • Provide property details
  • If needed – site visit to create all info for team and deeply understand properties

5. Integrate as part of your team

    who we are

    Pillow & Coffee is a property management solution for small to mid-sized short-term rental companies.  Our core values are:

    Always Be Truly Helpful

    Efficiency 

    Extreme Ownership

    Always Be Improving and Learning

    Systems = Freedom   

    Always Be Positive

    We Exceed Expectations

    Tech Forward

    Our founders Rebecca and Erica have backgrounds in building property management companies from the ground up, big data analysis, growing sustainable teams, cost savings systems building, efficiency experts, and most importantly have grown and operated over 150 of their own short-term rentals.

    contact us

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