Pillow & Coffee
The team and support you need to succeed.
We handle the daily operations of your Short-Term Rental business so you can focus on building your brand, your inventory and step into the CEO role of your company.
WHO THIS IS FOR
Pillow & Coffee offers short term rental companies an operations department equipped with systems and processes, software and the people to execute.
We have over 15 years of property management experience that we can bring to your team. We are your backend operations department that will help you get your time back so that you can grow your business without being stuck in the weeds of the day to day management. If you need an experienced team that you don’t have time to hire or train, then we may be a great fit for you. You keep your brand while we handle your business.
Have you done such a good job with your business that your business is growing faster than your systems can handle?
Have you done such a good job with your business that your business is growing faster than your systems can handle?
In the business- working long hours, sleepless nights, stress, strained relationships, no time with family and friends.
You need a doer! Someone who can understand your property portfolio and step right into the position. You may not have systems in place or the time to train a whole team. You just need it to work.
In the business- working long hours, sleepless nights, stress, strained relationships, no time with family and friends.
Need a doer- need to hire more because of growth, cost, time to train, lack of good people.
What we offer
Guest Communications
No more late night calls, no more forgotten messages, we handle all the communication with your guests. Your guests will enjoy 24/7 prompt and meaningful communication from a team dedicated to their experience. Our team will also answer any inquiries, filter out any red flag guests and close potential leads.
Cleaner & Maintenance Management
Never miss a cleaning again and handle maintenance issues quickly without ever having to think about it. We’ve got you covered when it comes to calendar management. We will schedule and communicate with your cleaners and maintenance vendors to ensure a flawless transition between guests.
Resolutions
Don’t stress it! We win more resolutions with proper records, filing and follow up. We’ll monitor cameras for extra guest charges, late check out fees and get evidence from cleaners & maintenance vendors for damage charges. We’ll also fight for you to dispute unwarranted claims and come to fair resolutions.
Reporting
We’ll track your income and performance with clear, easy to understand monthly reports. Managing other people’s properties? No worries, we’ll send you these timely and with your branding so you can pass them along and not miss a beat.
Listing Managment
Did you know that Airbnb is often changing its algorithms to affect how guests find properties? Each marketing platform has its own strategies for success, there’s no one size fits all and it’s important to know the differences to ensure your properties get seen. Let us spend the time updating and adjusting your listings to ensure better ranking in your area and for your ideal guest.
Pricing Structure
Coming soon for qualified clients.
WHAT WE DO AND DON’T DO
WHAT’S the COST BREAKDOWN
Depending on the size of your company you may be spending between $8,000/month to $20,000+/month on your operations team. Pillow and Coffee is here to offer you a new solution.
Instead of going through the hiring process of posting ads, interviewing, training, and managing new hires at every step of the way, you can have a full team with short term rental experience. We offer a flat rate price per unit that decreases as you add more units. We are competitively priced to save you money in the most expensive area of your business, people.
Cost in Team Members
$8,200 to $20,000 per month
Cost with Pillow & Coffee
10 Units = $500/Unit
15 Units = $400/Unit
20 Units = $375/Unit
30 Units = $350/Unit
40 Units = $325/Unit
50 Units = $300/ Unit
60 Units = $275/Unit
70 Units = $250/Unit
70+ Units = Apply for Pricing
Cost in Team Members
$8,200 to $20,000 per month
Cost with Pillow & Coffee
10 Units = $500/Unit
15 Units = $400/Unit
20 Units = $375/Unit
30 Units = $350/Unit
40 Units = $325/Unit
50 Units = $300/ Unit
60 Units = $275/Unit
70 Units = $250/Unit
70+ Units = Apply for Pricing
HOW WE WORK TOGETHER
1. Submit an application
2. Have meeting to discuss if we are a right fit, ask questions etc.
3. Sign Contract
4. Onboard properties
- Provide property details
- If needed – site visit to create all info for team and deeply understand properties
5. Integrate as part of your team
who we are
Pillow & Coffee is a property management solution for small to mid-sized short-term rental companies. Our core values are:
Always Be Truly Helpful
Efficiency
Extreme Ownership
Always Be Improving and Learning
Systems = Freedom
Always Be Positive
We Exceed Expectations
Tech Forward
Our founders Rebecca and Erica have backgrounds in building property management companies from the ground up, big data analysis, growing sustainable teams, cost savings systems building, efficiency experts, and most importantly have grown and operated over 150 of their own short-term rentals.
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